TJ Schier has walked many miles in operators’ and owners’ shoes. TJ has cracked the code on what it takes to ignite a team of top performers focused on delivering amazing guest service. He currently consults in the golf entertainment and competitive socializing space as President and founder of SMART Restaurant Group

TJ is the former Chief Operating Officer of BigShots Golf owned by ClubCorp/Invited. BigShots Golf was the second largest player in the golf-entertainment venue space and grew quickly under his watch before being sold to the largest competitor in the space.

Prior to that, he spent two decades as a leading speaker and consultant in the guest service, employee retention and franchise space, delivering hundreds of speeches to operators, owners, GMs and industry associations. TJ also built dozens of guest service and employee/manager training programs for quick-service, contract feeder, casual and fine dining brands.

During that time, he was also a multi-unit franchise owner Which Wich Superior Sandwiches for over a dozen years. His group won numerous industry awards and recognition for their unique approach to hiring and training. Prior to starting his speaking and consulting business, he spent 18 years at Chuck E Cheese’s, leaving as VP of Field Support.

He has written numerous books used by thousands of business leaders and over 100 articles on guest service and motivating today’s generation and has a BBA and MBA from the University of Texas.